Returns & Refund Policy

Digital Product — All Sales Final

VitaFiles is a digital product that grants immediate, lifetime access to the app and your account workspace upon successful payment. Due to the digital nature of the product, once access has been granted, all sales are final and non-refundable.

Exceptions

We will consider a refund only in the following cases:

• You were charged more than once for the same account due to a technical error on our side.
• Your account was never activated after a confirmed successful payment and our team is unable to resolve the issue.

Requests must be made within 7 days of the original purchase.

How to Request Support

If you have any issue with your purchase, please email us at support@jadecorelabs.com with your payment reference. We respond within 2 business days and will do our best to make things right.

Your Data, Your Copy

For your security and peace of mind, we recommend that you download your monthly data from VitaFiles regularly using the built-in CSV export. This keeps your health history in your own hands, independent of any single account or service.