Delete your VitaFiles account

VitaFiles is produced by JadeCore Digital Solutions (a division of JadeCore Labs), operated by ACECORE INFORMATION TECHNOLOGY SOLUTIONS. You can request deletion of your VitaFiles account and its data at any time, at no cost, using either method below.

Option A — Delete from inside the app (fastest)

Open VitaFiles and sign in.
Go to Profile (bottom navigation).
Scroll to Privacy and account.
Tap Delete my account.
Type DELETE, tick the acknowledgement, and confirm.

Your account, all family profiles, and all associated health records are permanently removed from our active database immediately, and you are signed out.

Option B — Request deletion by email

If you cannot access the app, send an email to support@jadecorelabs.com from the email address on your VitaFiles account, with the subject line "VitaFiles account deletion request". Include the account email in the body of the message.

We verify ownership by matching the sender email against the registered account email. If you cannot send from that address, please explain in your message so we can verify your identity another way (for example, by confirming a recent purchase reference number).

You do not need to create a VitaFiles account or sign in to this page in order to submit a deletion request.

What we delete

Your VitaFiles login and profile information.
All family profiles under your account.
All vitals, medicines, laboratory results, other reports, journal entries, and reminders.
All photos, scan images, and files you uploaded.
Device notification tokens registered to your account.
Your VitaFiles preferences and settings.

What may be retained

Transaction and entitlement records (payment reference, entitlement, purchase email, buyer name at time of purchase) required for accounting, tax, fraud-prevention, and legal compliance. These are moved to an internal archive that is disassociated from your health data.
Anonymized security and diagnostic logs generated by our hosting, database, notification, and payment providers.
Residual copies inside encrypted backups until they are overwritten in the normal backup rotation of our storage providers.

Timing

In-app deletion is immediate. For email requests, we acknowledge within a few business days and complete active-storage deletion promptly thereafter. Backup rotation may take longer to complete, as described above.

Contact

JadeCore Digital Solutions
Operated by ACECORE INFORMATION TECHNOLOGY SOLUTIONS
Philippines
support@jadecorelabs.com